Order Shipping Information



Orders are currently shipping out within 5-10 business days (excludes weekends & holidays). 

Route Shipping Protection

If you purchased Route Shipping Protection, this means that your order may be eligible for a refund (shipping fee not included). You will first need to contact Route to open your claim for review. File your Claim here.


** Please note that sometimes there can be additional costs (customs/import fees) due upon delivery for non-Canada and non-US orders. Should you have to pay additional fees at the door, these are your responsibility.