Customer Support

How Can I Contact Tsuki Customer Support?

You may reach a Customer Service Representative at hello [at] tsuki [dot] market.

Did you pre-order an item? We hope this schedule helps you out. If not, or you aren't sure if you pre-ordered an item or not, please don't hesitate to contact customer support at hello [at] tsuki [dot] market.

Why Are You Sad Collection:

Long Sleeve Shirt: SHIPPED


Joggers: SHIPPED

Basics Collection:

Black Turtleneck: SHIPPED

Oversized White Hoodie:SHIPPED

Pink Embroidered Tee Shirt: SHIPPED

What does ethical mean to us?

The store is committed to maintaining the highest level of integrity throughout the business, and seeks the same commitment from its manufacturing partners and supply chain. One of the priorities is to ensure that the people who work on and make the products are treated with fairness and respect. The store works with suppliers and manufacturers who meet its high standards for safe, healthy work conditions, and whose employment practices conform with local law and best industry practices. These standards include a strict prohibition against child labour, forced labour, unsafe working conditions, or unfair wage practices.

What is Your Returns Policy?

The items on this store are made with the utmost of care, and in keeping with fair wage policies and high standard working conditions. In order to maintain these standards, please note that all purchases are final sale, with the exception to damaged items. If you need to return an item, please note that the customer is responsible for any fees associated with returning the package. The order will be refunded once the item has been returned to us. 

Can you explain Shipping Costs?

Shipping costs for your order are always displayed in the order breakdown on the checkout page. Your shipping price depends on multiple criteria, including your shipping address, shipping method and number of items in your order.

Are there additional costs upon delivery (customs, duties, taxes)?

Sometimes there can be additional costs due upon delivery for non-Canada and non-US orders. We cannot be responsible for any additional import charges charged by your country's import laws. This is out of our control and unfortunately we can not know or foresee what additional charges may be due upon delivery. Please note that should you have to pay additional fees at the door, these are your responsibility. If you do not pay them then your order will be returned to us and at which point, we will issue you a refund less the original shipping cost plus a handling fee of $10.00 USD.

International Shipping

We ship to most countries, all over the world, with the exception of countries where we are prohibited from shipping based on international agreements and shipping restrictions. A list of unsupported countries where we cannot ship can be found HERE.

Do You Offer Expedited Shipping?

We currently do not offer expedited shipping, but we will make sure you get your order as soon as possible!